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What is a guarantor? The guarantor is the person responsible for paying the bill. You can find the guarantor name and account number on your statement.

The Guarantor Account number is located on the top right hand side of the patient statement and listed as account number. Please use this number in the field to the left under “Guarantor Account #”.

What is a visit account? A visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit. You may have multiple visit accounts, each with their own balance.

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