Error: Please enable cookies to log in to MyChart.

MyChart Frequently Asked Questions

What is MyChart?
Is there a fee to use MyChart?

myCooper Frequently Asked Questions

Enrollment Questions
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
Password/username
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Can I create password and change it when I want?
How can I update my personal information such as address and phone number?
Your Medical Record
When can I see my test results in myCooper?
I had a test a week ago but I don't see the results. Why?
Why don't all my medications show up in my myCooper record?
What information should I provide for a prescription renewal?
How long does it take if I request a prescription renewal through myCooper?
Why is the "Request a renewal" link missing for some of my medications?
Why are certain test results not shared electronically via myCooper?
If some of my health information on myCooper is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
Can I view a family member's health record in myCooper?
Can I ask questions regarding a family member from my myCooper account?
Can my spouse and I share one myCooper account?
After I Have Enrolled
What is the security question used for when creating a new myCooper Account
How is MyChart secure?
I don't have an email address, how do I get one?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
Why am I not receiving e-mails alerting me when there is new information in myCooper?
Can I cancel a doctor's appointment I have scheduled in myCooper?
How do I communicate my medical concerns?
Why do we ask about the race and ethnicity of our patients?
Technical Questions
How is myCooper secure?
What is your privacy policy?
I was logged out of myCooper, what happened?
What do I need to use myCooper?
Who do I contact if I have further questions?
What if I need help?
Can I access myCooper from my smartphone?

What is myCooper?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
  • View test results.
  • View your health summary from the myCooper electronic health record.
  • Access trusted health information resources.
Return to Top

Is there a fee to use myCooper?

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

Patients who wish to participate can be issued a myCooper activation code during their office visit. This code will enable you to login and create your own login ID and password. If you were not issued an activation code, you may call your primary care office to get one or ask to sign up during you next office visit. Please contact the MyCooper support staff by email at MyCooperSupport@cooperhealth.edu (please include your name and date of birth in the communication).

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

I forgot my password. What should I do?

You have the ability to reset your password directly from the website by clicking on the “Forgot Password” link found on the myCooper homepage. After 5 unsuccessful attempts, your myCooper account will be locked and your password will need to be reset by the Cooper office you obtained access. Please contact your physician office if your account is locked.

You may e-mail us at MyChartSupport@*****.com, or you can call our MyChart Patient Support Line at 1-844-369-2667

I forgot my myCooper Username. How do I obtain it or get a new one?

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

If you do not have a valid e-mail address on file, please call your physician’s office during normal business hours to help you regain access to your myCooper account.
Return to Top

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

My access code does not work. What should I do?

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Is my access code my Username?

No, your access code is not your myCooper Username or password. You will use this code only once to create your myCooper account. (The code will expire after you have used it or after 90 days). When you log into myCooper the first time, you will then be asked to create your own unique myCooper ID and password.

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I create password and change it when I want?

Can I view a family member's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

How can I update my personal information such as address and phone number?

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

When can I see my lab results in myCooper?

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

I had a test a week ago but I don't see the results. Why?

It may take several days or even weeks for certain labs to be resulted. If you do not see your lab results in myCooper within 4 business days, please contact your Primary Care Physician’s office. Please keep in mind certain lab results are not available for view in myCooper.

You may contact our MyChart Patient Support Line at 1-844-369-2667 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Why don't all my medications show up in my myCooper record?

Prescriptions written by non-Cooper physicians will not appear on your medication list unless they are documented by your Cooper physician in your Cooper Electronic Medical Record.
Return to Top

What information should I provide for a prescription renewal?

If you have any refills left on your original prescription by your provider, please call your Pharmacy to request the refill authorization from your provider. You will need to know:

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

  • The number of pills (30 or 90 day supply).
  • The number of refills for the prescription.
  • Any new allergies that you have experienced.
  • Return to Top

    How long does it take if I request a prescription renewal through myCooper?

    How is MyChart secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

    Medications that have been documented - but not prescribed - by a Cooper physician cannot be renewed through myCooper. Any medications that have refills remaining on them will also not show the "Request a renewal" link. Please call your pharmacy to request medication renewal with refills remaining.

    MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

    Why are certain lab results not shared electronically via myCooper?

    I was logged out of MyChart, what happened?

    We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

    If some of my health information on myCooper is not correct, what should I do?

    What do I need to use MyChart?

    Return to Top

    If I send a message to my doctor or nurse, when can I expect a reply?

    You will generally receive an answer within 2 business days. Please note that myCooper should not be used for urgent situations. If you are experiencing an urgent medical problem, call 911 or your physician's office immediately.

    For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@*****.com or you can call our MyChart Patient Support Line at 1-844-369-2667

    Can I view a family member's health record in myCooper?

    Yes you can. This is called Proxy access and allows a family member (spouse, parent, guardian, caregiver, etc.) to log into their personal myCooper account, and then connect to information regarding your health record. Complete a Proxy Consent Form and return it to your Cooper office to request access to this convenient service.
    Return to Top

    Can I ask questions regarding a family member from my myCooper account?

    No, this is to prevent another individual's information from being placed in your health record. The information would not appear in the correct health record and could potentially jeopardize medical care.
    Return to Top

    Can my spouse and I share one myCooper account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish an individual myCooper account.
    Return to Top

    What is the security question used for when creating a new myCooper Account?

    The security question and answer that you set up provides added security if you have forgotten your myCooper password and utilize the Password Reset utility. You are required to answer your security question before being allowed to make a password change online.
    Return to Top

    Why do I have to have an internet email address to use myCooper?

    When new information is sent out to your myCooper account you will also get an internet email to let you know that new information is available.
    Return to Top

    I don't have an email address, how do I get one?

    There are many web-based services that offer free email accounts. Check with your local library for more information.
    Return to Top

    How can I update my email address in myCooper?

    Click on the "Preferences" menu and select the "Notifications" link. You must enter your new email address twice and then click the "Submit Changes" button. This will instantly update your info in myCooper and your electronic medical record.
    Return to Top

    How do I set up or change my security question and answer?

    If you are setting up a new myCooper account you are prompted to choose a security question and input the answer when creating your personal account. If you are a patient with an established myCooper account, log into your account and click on the Preferences tab and select the Change Password link. You will be able to view your current security question if set up, as well as change or establish a new security question and answer. Remember to save your changes.
    Return to Top

    Why am I not receiving e-mails alerting me when there is new information in myCooper?

    Confirm your myCooper account has your correct email address listed. To verify your e-mail address, click on the Preferences tab to review. myCooper will automatically send you an e-mail when you have new information in your myCooper account.
    Return to Top

    Can I cancel a doctor's appointment I have scheduled in myCooper

    Currently you cannot cancel an appointment directly in myCooper. If you need to cancel an appointment, please call your Cooper physician office directly to do so.
    Return to Top

    How do I communicate my medical concerns?

    If you are experiencing an urgent medical problem, call 911 or your physician's office immediately.

    MyCooper messages are only for non-urgent matters and prescription refills. You should expect a response to MyCooper messages in 2 business days. For any questions or prescription refills which need to be addressed sooner than 2 business days, please call your physician's office.
    Return to Top

    Why do we ask about race and ethnicity of our patients?

    The State of New Jersey requires all hospitals to ask patients questions about their race and ethnicity.
    This information helps us to:

    • 1. Track illnesses by age, gender, race, and ethnicity
    • 2. Determine patient risks for developing certain conditions so doctors and nurses can effectively prevent or treat them
    • 3. Identify the needs of difference patient groups and develop plans to address them
    • 4. Monitor the quality of our services for all patients so EVERYONE gets the highest quality care regardless of their racial or ethnic backgrounds

    Return to Top

    How is myCooper secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, myCooper uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with myCooper. Unlike conventional e-mail, all myCooper messaging is done while you are securely logged on to our website.
    Return to Top

    What is your Privacy Policy?

    myCooper is owned and operated by Cooper University Hospital and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Cooper.
    Return to Top

    I was logged out of myCooper, what happened?

    We aim to protect your privacy and security of your information. While logged into myCooper, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of myCooper. We recommend that you log out of your myCooper session if you need to leave your computer for even a short period of time.
    Return to Top

    What do I need to use myCooper?

    You will need access to a computer connected to the internet, an up-to-date internet browser (such as Internet Explorer or Google Chrome), and a valid email address.
    Return to Top

    Who do I contact if I have further questions?

    You may email any questions to MyCooperSupport@cooperhealth.edu. Please include your name and date of birth in the communication.
    Return to Top

    What if I need help?

    You may contact us by email at MyCooperSupport@cooperhealth.edu or call your physician’s office during normal business hours. Please include your name and date of birth in the communication.
    Return to Top

    Can I access myCooper from my smartphone?

    Yes, MyChart is available through an application on smart phones. To get the smart phone application, visit your app store. There is a link on the welcome screen to the Apple App Store and Google Play.
    Return to Top